问97. Do you provide technical support and after-sales guidance?
答:
We provide full technical support including selection, testing and installation guidance. After-sales issues are responded to within 24 hours.
问98. Can the batteries be returned or exchanged?
答:
No return/exchange for non-quality issues. Free replacement or repair for quality issues within the warranty period.
问99. What is the battery lifespan and cycle life?
答:
Standard lithium batteries have a cycle life of 500–1000 times and a service life of 3–5 years, depending on usage environment and charging/discharging methods.
问100. Do you have the international certifications for your products?
答:
Our batteries have CE, RoHS, UN38.3, MSDS, CB, IEC62133, etc. Corresponding certificates can be provided upon request.
问101. Can we visit your factory for inspection?
答:
Yes, we welcome customers to visit our factory anytime. We can also provide factory audit reports upon request.
问102. What is the packaging method? Can we customize packaging?
答:
Standard: neutral white box/color box + outer carton. Customized color boxes, gift boxes and neutral packaging are available with customer design files.
问103. Can the main battery parameters (voltage/capacity/size) be customized?
答:
Yes. We support customization of voltage, capacity, size, connector and other parameters as required.
问104. Which countries can your products be exported to?
答:
Our products meet standards of most countries worldwide and can be exported globally, with stable customers in Europe, America, Southeast Asia, the Middle East, etc.
问105. Is battery shipping safe? Are there any shipping restrictions?
答:
All batteries comply with air/sea shipping standards with UN38.3 reports, supporting normal air and sea freight with no special restrictions.
问106. How long is the quotation valid?
答:
Quotations are generally valid for 30 days. Prices can be re-quoted for long-term orders due to raw material price fluctuations.
问107. What are your payment terms?
答:
We accept T/T, L/C, Western Union, and PayPal for sample orders. For formal orders, 30% deposit in advance, balance paid before shipment.
问108. What is your MOQ (Minimum Order Quantity)?
答:
MOQ varies by product type. Standard cells have a low MOQ of 1,000 pcs, while custom packs start at 500 pcs.
