问49. Will overcharging/overdischarging damage the battery? Is there protection?
答:
Standard with built-in BMS, featuring overcharge, overdischarge, overcurrent, short-circuit, and temperature protection for safe use.
问50. Are export tax rebates available for your batteries?
答:
Yes. Battery products qualify for national export tax rebates; we can assist with procedures.
问51. What major clients have you cooperated with?
答:
We serve global clients across consumer electronics, smart home, medical devices, power tools, energy storage, etc. Industry references are available.
问52. Can you make battery packs with mixed capacities?
答:
Yes. Mixed capacities or different cell combinations in one pack are supported per your design.
问53. What is the tooling fee for customized batteries? Is it refundable?
答:
For custom battery packs, there is no tooling fee. For custom pouch cells, the tooling fee is typically $800, which is refundable after reaching a certain quantity.
问54. Can you provide the tracking number after shipment?
答:
Yes. The tracking number will be provided within 1 working day after shipment for full tracking.
问55. Can batteries be shipped by air? Are there extra fees?
答:
Air freight is allowed with complete UN38.3 documents. Airlines charge a small battery surcharge, which is reimbursed based on actual cost.
问56. Can we track the production progress in real time?
答:
Yes. We provide photo/video updates at key stages: material preparation, production, testing, packaging, and shipment.
问57. Can we arrange partial shipments?
答:
Yes. Partial shipments are available; quantity and schedule can be negotiated.
问58. Can you send samples to my domestic warehouse first for forwarding abroad?
答:
Yes. We can ship to your designated domestic address; shipping cost and customs clearance terms can be negotiated.
问59. Can I get a free sample and deduct the cost from bulk order?
答:
Free samples are not available; however, the sample cost will be fully refunded when you place a formal bulk order.
问60. Can you provide battery user instructions?
答:
Yes. We provide free Chinese/English user manuals, safety warning labels and guides.
