问85. Do you provide door-to-door shipping services?
答:
Yes, we can arrange door-to-door delivery for most countries, including customs clearance and duties. We can quote based on your delivery address.
问86. Which shipping methods do you support?
答:
We support DHL, FedEx, UPS for express air freight, sea freight, and rail freight. We can also ship to your designated forwarder's warehouse in China.
问87. Can I change or cancel my order after confirmation?
答:
Order changes/cancellations are allowed only before production starts. Once production begins, cancellation is not possible, and modifications may incur additional costs.
问88. Can you handle urgent orders?
答:
Yes, we can prioritize your urgent order with a small rush fee, subject to production schedule confirmation.
问89. What is the lead time for mass production?
答:
Standard products take 15-25 working days after receiving the deposit. Customized orders take 25-40 working days, depending on complexity and quantity.
问90. Can you make a sample according to my custom design?
答:
Yes, we support custom samples based on your drawings or requirements. Please provide detailed specifications (size, capacity, connector, etc.), and we can develop a prototype for you.
问91. Do I need to pay for the samples and shipping cost?
答:
We charge a sample fee, which can be fully refunded when you place a formal bulk order. For small orders, the shipping cost is usually borne by the customer; we can discuss cost-sharing for large-volume projects.
问92. Are the batteries compatible with my device?
答:
After providing device parameters, we can evaluate compatibility and recommend suitable battery solutions.
问93. Can you provide product datasheets and specifications?
答:
Yes. Detailed specifications, datasheets, drawings and other documents can be provided after confirming requirements.
问94. Are the batteries suitable for high/low temperature environments?
答:
Standard batteries work at -20℃~60℃. High temperature resistant (85℃) or low temperature resistant (-40℃) models can be customized.
问95. What types of batteries do you mainly produce?
答:
We specialize in lithium batteries, including Li-polymer batteries, 18650 batteries, LiFePO4 batteries, custom battery packs, 3.7V lithium batteries in various models, etc.
问96. Are the batteries eco-friendly and recyclable?
答:
The batteries are heavy metal-free, meet environmental standards, and can be professionally recycled after disposal, being eco-friendly.
