问73. How long does it take to prepare and ship a sample?
答:
Standard samples take 3–7 days; customized samples take 7–15 days. We will confirm the exact lead time after verifying your requirements.
问74. How do you handle recalls or safety issues with the products?
答:
In case of any safety issues, we will take immediate action, including product recall, root cause analysis, and corrective measures to ensure no further impact.
问75. Do you provide training on how to use or maintain the batteries?
答:
Yes, we provide user manuals and operation guides. We can also offer online training sessions for your team if needed.
问76. What if I receive defective products?
答:
Please contact us within 7 days of receiving the goods with photos/videos of the defects. We will provide free replacement, repair, or refund according to the situation.
问77. What is your warranty period for the batteries?
答:
Our standard warranty is 12 months from the date of delivery. Extended warranty options are available for bulk orders.
问78. How do you control the quality of your products?
答:
We implement a full quality control process: incoming material inspection (IQC), in-process inspection (IPQC), and final outgoing inspection (OQC). All products are 100% tested before shipment.
问79. Can you provide test reports for the products?
答:
Yes, we can provide UN38.3, MSDS, IEC62133, and other test reports as required.
问80. Do you accept third-party factory audits?
答:
Yes, we welcome third-party audits such as ISO9001, BSCI, or customer-specific standards. We are also ISO9001 certified.
问81. What is the minimum order quantity (MOQ) for customized products?
答:
The MOQ for battery packs depends on the specific situation. The MOQ for custom pouch cells is 10,000 pcs.
问82. Can you help us design a new battery solution for our product?
答:
Yes, our R&D team can provide customized battery solutions based on your device's power consumption, size, and application scenarios. We can even help with prototype testing.
问83. Can we print our logo or brand name on the products?
答:
Yes, we support inkjet coding for your logo/brand name. MOQ and cost vary based on the process.
问84. How do you ensure the batteries are safe during transit?
答:
We use anti-static packaging, shockproof foam, and UN-approved cartons for lithium batteries. All shipments are fully tested to meet international safety standards.
