Standard samples take 3–7 days; customized samples take 7–15 days. We will confirm the exact lead time after verifying your requirements.

In case of any safety issues, we will take immediate action, including product recall, root cause analysis, and corrective measures to ensure no further impact.

Yes, we provide user manuals and operation guides. We can also offer online training sessions for your team if needed.

Please contact us within 7 days of receiving the goods with photos/videos of the defects. We will provide free replacement, repair, or refund according to the situation.

Our standard warranty is 12 months from the date of delivery. Extended warranty options are available for bulk orders.

We implement a full quality control process: incoming material inspection (IQC), in-process inspection (IPQC), and final outgoing inspection (OQC). All products are 100% tested before shipment.

Yes, we can provide UN38.3, MSDS, IEC62133, and other test reports as required.

Yes, we welcome third-party audits such as ISO9001, BSCI, or customer-specific standards. We are also ISO9001 certified.

The MOQ for battery packs depends on the specific situation. The MOQ for custom pouch cells is 10,000 pcs.

Yes, our R&D team can provide customized battery solutions based on your device's power consumption, size, and application scenarios. We can even help with prototype testing.

Yes, we support inkjet coding for your logo/brand name. MOQ and cost vary based on the process.

We use anti-static packaging, shockproof foam, and UN-approved cartons for lithium batteries. All shipments are fully tested to meet international safety standards.