问14. How to dispose of batteries eco-friendly after end-of-life?
答:
We provide certified recycling recommendations and support bulk battery disposal per environmental regulations.
问15. Are there price discounts for long-term cooperation?
答:
Yes. Long-term stable large orders qualify for tiered pricing, quarterly rebates, priority production, and other benefits.
问16. Will you provide test reports for internal resistance, capacity, and voltage?
答:
Yes. Each batch comes with factory test reports including internal resistance, capacity, voltage, and cycle data.
问17. Can a swollen battery still be used?
答:
Not recommended—safety risk exists. Discontinue use immediately and contact our after-sales team.
问18. Will overcharging/overdischarging damage the battery? Is there protection?
答:
Standard with built-in BMS, featuring overcharge, overdischarge, overcurrent, short-circuit, and temperature protection for safe use.
问19. Can you provide battery user instructions?
答:
Yes. We provide free Chinese/English user manuals, safety warning labels and guides.
问20. What are the storage requirements for batteries?
答:
Store in a dry, cool place at 10–30℃. For long-term storage, charge to 50% and recharge every 3–6 months.
问21. Who bears the shipping cost during the warranty period?
答:
For quality issues: we cover round-trip shipping. For non-quality issues: customer covers shipping.
问22. How do you handle recalls or safety issues with the products?
答:
In case of any safety issues, we will take immediate action, including product recall, root cause analysis, and corrective measures to ensure no further impact.
问23. Do you provide training on how to use or maintain the batteries?
答:
Yes, we provide user manuals and operation guides. We can also offer online training sessions for your team if needed.
问24. What if I receive defective products?
答:
Please contact us within 7 days of receiving the goods with photos/videos of the defects. We will provide free replacement, repair, or refund according to the situation.
